Director, Digital Platforms & Business Systems

Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

We’re looking for a Director of Digital Platforms & Business Systems to lead the strategy, integration, and optimization of the platforms our teams rely on every day—from POS and CRM to dashboards and field tools.

This role is ideal for a business-minded technology leader who understands how systems, data, and reporting drive better decisions, stronger performance, and great customer experiences.  

What You’ll Do 

• Partner with sales, operations, field services, marketing, and leadership to align technology with business needs  
• Own the enterprise roadmap for POS, CRM, reporting, and operational systems 
• Ensure POS and customer data flow cleanly into Power BI dashboards and KPIs that leaders actually use! 
• Improve field and technician tools to support efficiency, visibility, and service quality 
• Lead automation and system integrations that eliminate manual work and unlock better insight 
• Collaborate with Neighborly and brand partners on shared data and analytics strategy 

Bring your skills and achieve success.

(Required qualifications)

• 7-12+ years of leading business systems, enterprise technology, or operational platforms
• Experience with POS, CRM, BI/reporting, and field or operational technology 
• A strong ability to “connect the dots” between business goals, team workflows, and system design 
• Confidence leading cross-functional initiatives and driving adoption 
• A data driven mindset with hands-on experience in reporting and dashboards (Power BI preferred) 

You won’t just manage systems—you’ll shape how the business operates, how leaders see performance, and how teams succeed in the field and with customers. 

Bring your work ethic and gain stability.

Full benefits package offered:

• Medical
• Dental
• Vision
• Employer paid life insurance
• 401k with match
• PTO/paid holidays
• Employee Assistance Program

Financial benefits:

• Annual bonus based off position metrics
• Associate Equity Program

Competitive pay: Negotiable. Salary based on experience!

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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