Director, Technology and Business Systems

Are you looking for a place where you can bring your goals?

With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Director of Technology and Business Systems on the Portland Glass team, a typical day for you will include:

• Working with discipline leaders to assess systems, tools, workflows, and data structures. Together, identify gaps, redundancies, integration issues, and modernization opportunities.
• Developing a multi-year technology roadmap with clear priorities, ROI, and sequencing in collaboration with discipline leaders and their teams.
• Understanding current CRM implementation, integration, and adoption. Make recommendations on improvement to current CRM or the adoption of a new CRM.
• Building enterprise Power BI reporting and KPI frameworks to support leadership and field teams.
• Understanding and enhancing technician-facing mobile tools and backend integrations that elevate the field teams’ and customers’ experience.
• Supporting commercial sales team in designing a streamlined proposal process and digital experience.
• Co-designing improvements to lead routing, agent performance tools, and AI tools with call and sale center teams.
• Deploying GTM tools, forecasting, and pipeline management systems alongside sales and marketing teams.
• Overseeing automation, attribution, and performance reporting based on marketing strategy.
• Partnering with Neighborly company to align data models and analytics for clear reporting across the businesses.

Bring your skills and achieve success.

(Required qualifications)

• 7-12+ years of leading technology strategy, business systems, or enterprise operation tools.
• B2C Tech Implementation experience.
• Prior experience with CRM, POS, routing/scheduling, BI dashboards, and field technology.
• Strong analytical skills and knowledge of Power BI.
• Proven success driving cross-functional initiatives and system transformations.
• Ability to pass a background and Motor Vehicle Record check, plus drug test, per applicable state laws.
• Ability to think strategically and anticipate long-term business needs.
• Strong cross-functional collaboration skills.
• Skilled in data-driven decision making with comfort interpreting and applying insights.
• Commitment to optimizing processes and identifying efficiency opportunities.
• Highly organized with structured project management capabilities
• Clear, effective, and professional communication skills across audiences.
• Physical requirements: Must be able to lift minimum of 50 pounds.

Bring your work ethic and gain stability.

Full benefits package offered:

• Medical
• Dental
• Vision
• Employer paid life insurance
• 401k with match
• PTO/paid holidays
• Employee Assistance Program

Financial benefits:

• Annual bonus based off position metrics
• Associate Equity Program

Competitive pay: Negotiable. Salary based on experience!

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Not the right opportunity for you?

Share this job with a friend and follow us on social media for future opportunity updates.